Deposits Agent

Hollywoodbets has an exciting opportunity available for a Deposits Agent to be based at our Umhlanga office in Durban. The successful candidates’ primary function is to assist clients with queries relating to their deposits and Withdrawal request as well as to process withdrawals requests from Branches Nationwide.

Minimum Requirements:

Microsoft Office – Word and Excel.
Willingness and ability to work shifts, weekends and public holidays.

Advantageous:

A Diploma or Degree in a Finance related field
1-2 years administration or Call centre experience.

Responsibilities:

Allocating deposits to customer accounts accurately using the deposit app.
Ensures that unaccounted transactions are attending to daily.
Processing of withdrawal requests from branches.
Performing relevant confirmation checks from customer.
Responding to customer queries via voice, email and Live chats on Connex platform.
Ensure all FICA processed adhered to
Ensure that the team displays good customer service principles in their dealings with customers andother internal team members/departments/branches as well as turnaround times for account queries.
Ensure that the company brand and image is promoted through excellent customer service.
Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
Ensure queries are resolved timeously and at a point of call where possible.
Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
Any other ad hoc duties that might be required.

Skills and Competencies:

Good communication and Interpersonal skills.
Impressive planning, organisational and time management skills.
Good business acumen and high ethical work standards.
Ability to multitask and show initiative at all times.
Ability to work under pressure and still produce good quality results timeously.
Excellent presentation and reporting skills.