Authenticate clients and transactions.
Prevent fraud, risks and losses.
Mitigate risks and meet legislative requirements.
Provide client service and meet identified client needs.
Minimize losses and ensure corrective action is taken as per procedure and policy.
Balance and secure branch stock holding.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Seek opportunities to improve business processes and systems.
Act as a Bank brand ambassador.
Deliver on identified client needs and requirements.
Build and maintain client relationships.
Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
Create synergetic internal relationships.
Identify quality sales leads and enable cross-selling (without advising).
Meet client information needs and facilitate the processing of sales.
Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
Reach individual and branch usage (touch points) targets.
Understand and embrace the Bank vision and values, leading by example.
Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
Essential Qualifications – NQF Level:
Matric/ Grade 12/ National Senior Certificate
Business Relevant Certificate or Diploma or Institute of Banking.